Privacy Policy for Let's Go
Effective Date: 09-October-2024
At Let's Go, your privacy and safety are our top priorities. This Privacy Policy explains how we collect, use, and protect your personal information when you use our app or services. By using our platform, you agree to the terms outlined in this policy.
1. Information We Collect
We collect information to provide a safe, reliable, and personalized experience for both drivers and riders, including:
Personal details: Name, email address, phone number, profile photo, and payment information.
Location data: Real-time GPS location to enable accurate pick-ups and drop-offs.
Ride history: Trip details, including pick-up and drop-off locations, timestamps, and driver information.
Device information: IP address, device type, operating system, and app usage data to improve functionality.
Safety and security data: Criminal background checks for drivers and riders, and any information reported through our safety features.
2. How We Use Your Information
We use your data to:
Facilitate ride requests, match drivers with riders, and process payments.
Improve the safety, reliability, and efficiency of our platform.
Communicate important updates, promotions, or alerts.
Prevent fraud, ensure compliance, and investigate disputes or safety incidents.
3. Sharing and Disclosure
We respect your privacy and do not sell your personal information. We may share information in limited situations, including:
With drivers to complete rides or resolve issues.
With third-party service providers for app functionality, payments, or support.
When legally required to comply with laws or respond to legal requests.
In emergencies, to protect the safety of riders, drivers, or the public.
4. Data Security
We use industry-standard security measures, including encryption and secure servers, to protect your data from unauthorized access, disclosure, or alteration. Only authorized personnel have access to sensitive information.
5. Your Rights
You have the right to:
Access and correct your personal information.
Request deletion of your account and personal data, where applicable.
Opt out of promotional communications.
6. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect data from children.
7. Changes to This Privacy Policy
We may update this policy to reflect changes in our practices or legal requirements. Updated policies will be posted on our app and website with the effective date.
8. Contact Us
If you have questions or concerns about your privacy, please contact us at:
info@letsgo.co.za